Like virtually all managers of sales and service organizations, you have probably asked questions about how customer loyalty and satisfaction relate to profitability. These questions include:
- Which key factors drive satisfaction among our customers?
- Which of our business processes can most improve customer satisfaction and increase our financial returns?
- How can we identify changes in customer purchase or referral behaviors over time?
Kinēsis offers a suite of customable customer feedback data collection and analytical services. These services are designed to help your organization increase sales by understanding the connection between customer satisfaction, customer loyalty, and profits.