Mystery Shopping

Kinēsis’ suite of mystery shopping tools are used to monitor interactions with customers, it helps answer questions about the effectiveness of your company’s sales or service efforts, such as:

• How well do our employees meet our service standards?
• Are our service standards consistent with customer expectations?
• Is there a link between ROI and our customer service standards?
• How do we motivate service standards within our personnel?
• Which employees and sales operations provide the best service?
• What combination of employee training, compensation or other investments will maximize the ROI in terms of both customer satisfaction and revenue?

Getting the answers to these questions often becomes a time-consuming trial-and-error process that robs you of two things no sales or service organization can do without — time and customer good will.