Kinēsis’ suite of mystery shopping tools are used to monitor interactions with customers, it helps answer questions about the effectiveness of your company’s sales or service efforts, such as:
- How well do our employees meet our service standards?
- Are our service standards consistent with customer expectations?
- Is there a link between ROI and our customer service standards?
- How do we motivate service standards within our personnel?
- Which employees and sales operations provide the best service?
- What combination of employee training, compensation or other investments will maximize the ROI in terms of both customer satisfaction and revenue?
Getting the answers to these questions often becomes a time-consuming trial-and-error process that robs you of two things no sales or service organization can do without — time and customer good will.